Shipping policy
SHIPPING INFORMATION
All items offered at Aura Marks are made to order. This means that when you place your order, we print that item or items especially for you, one by one, for the best quality.
We work with various artists and manufacturers from around the world. This is the reason for the delivery times listed below. Please note that this is also the reason we can offer such good prices for our products.
Estimated Arrival Time (business days)
To estimate when you can expect your order, please refer to the timeframe below. It includes our most popular products and the following lead times:
Production Time (1-7 business days):
The time your order waits in the production queue until it is produced. Our production time may vary daily, depending on the total order volume.
Shipping Time (15-35 business days):
From the time the package is handed over to the courier company until it arrives at its destination.
Please note that during peak season, your package may arrive later than expected. We apologize for this inconvenience and hope you understand.
Order Tracking
You will receive a confirmation email with a tracking link so you can follow your order to your home. Please note that it may take 5-7 days for the carrier to scan the package into their system.
If you try to track your package and there is no information available, it simply means there is a delay in updating the information in the system; don't worry.
If it is after the estimated arrival date, please do not hesitate to contact us so we can arrange it for you.
Incorrect Address
Please ensure you enter the correct address when checking out, as we are not responsible if your order is delivered to an incorrect address.
If you contact the last-mile carrier after your order leaves our warehouse and ask them to reship or redirect your package, we will not be responsible if that package is lost, stolen, or damaged.
All items offered at Aura Marks are made to order. This means that when you place your order, we print that item or items especially for you, one by one, for the best quality.
We work with various artists and manufacturers from around the world. This is the reason for the delivery times listed below. Please note that this is also the reason we can offer such good prices for our products.
Estimated Arrival Time (business days)
To estimate when you can expect your order, please refer to the timeframe below. It includes our most popular products and the following lead times:
Production Time (1-7 business days):
The time your order waits in the production queue until it is produced. Our production time may vary daily, depending on the total order volume.
Shipping Time (15-35 business days):
From the time the package is handed over to the courier company until it arrives at its destination.
Please note that during peak season, your package may arrive later than expected. We apologize for this inconvenience and hope you understand.
Order Tracking
You will receive a confirmation email with a tracking link so you can follow your order to your home. Please note that it may take 5-7 days for the carrier to scan the package into their system.
If you try to track your package and there is no information available, it simply means there is a delay in updating the information in the system; don't worry.
If it is after the estimated arrival date, please do not hesitate to contact us so we can arrange it for you.
Incorrect Address
Please ensure you enter the correct address when checking out, as we are not responsible if your order is delivered to an incorrect address.
If you contact the last-mile carrier after your order leaves our warehouse and ask them to reship or redirect your package, we will not be responsible if that package is lost, stolen, or damaged.