Refund policy
Cancellation
We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
Customized Products: For customized products, we regret to inform you that returns are not accepted unless there is a quality issue with the item. Since each customized product is specially tailored to your specific requirements, we cannot accept returns for reasons unrelated to quality.
Non-Customized Products: For non-customized products, we have the following return policy:
Customers have the right to request a return within 90 days of receiving the product.
The returned product must be unused, in its original packaging, and in saleable condition.
Return shipping costs will be the customer's responsibility, unless the return is due to a quality issue with the product.
Please note that, to ensure your return goes smoothly, please contact our customer service team before starting the return process. They will guide you through the return process and provide detailed instructions and the return address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email acknowledgment. We will also let you know if your return has been approved or rejected. If approved, the refund will be processed, and a credit will automatically be added to your credit card or original method of payment within a certain period of time.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account first.
Next, contact your credit card issuer, as it may take some time for the refund to officially post. Next, contact your bank. It often takes some time before the refund is processed. If you've done all of this and still haven't received a refund yet, please contact us at
Cancellation
We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of receiving the product.
To qualify for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Customers will be charged a maximum of one shipping fee (which includes return shipping); the consumer will not be charged a restocking fee for returning a product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an acknowledgment by email. We will also notify you of the approval or denial of your refund. If approved, the refund will be processed, and a credit will automatically be added to your credit card or original method of payment within a specified period of days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Next, contact your credit card issuer; it may take some time for the refund to officially post. Next, contact your bank. It often takes some time before the refund is processed. If you've done all of this and still haven't received a refund, please contact us at service@personalizadohoy.com.
Contact our customer service team at service@personalizadohoy.com to obtain the return address.
We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
Customized Products: For customized products, we regret to inform you that returns are not accepted unless there is a quality issue with the item. Since each customized product is specially tailored to your specific requirements, we cannot accept returns for reasons unrelated to quality.
Non-Customized Products: For non-customized products, we have the following return policy:
Customers have the right to request a return within 90 days of receiving the product.
The returned product must be unused, in its original packaging, and in saleable condition.
Return shipping costs will be the customer's responsibility, unless the return is due to a quality issue with the product.
Please note that, to ensure your return goes smoothly, please contact our customer service team before starting the return process. They will guide you through the return process and provide detailed instructions and the return address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email acknowledgment. We will also let you know if your return has been approved or rejected. If approved, the refund will be processed, and a credit will automatically be added to your credit card or original method of payment within a certain period of time.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account first.
Next, contact your credit card issuer, as it may take some time for the refund to officially post. Next, contact your bank. It often takes some time before the refund is processed. If you've done all of this and still haven't received a refund yet, please contact us at
Cancellation
We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of receiving the product.
To qualify for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Customers will be charged a maximum of one shipping fee (which includes return shipping); the consumer will not be charged a restocking fee for returning a product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an acknowledgment by email. We will also notify you of the approval or denial of your refund. If approved, the refund will be processed, and a credit will automatically be added to your credit card or original method of payment within a specified period of days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Next, contact your credit card issuer; it may take some time for the refund to officially post. Next, contact your bank. It often takes some time before the refund is processed. If you've done all of this and still haven't received a refund, please contact us at service@personalizadohoy.com.
Contact our customer service team at service@personalizadohoy.com to obtain the return address.