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Privacy policy
Aura Marks Privacy Policy
Effective Date: July 10, 2025
Policy Modifications
Aura Marks may update this policy from time to time to reflect changes in how we collect, process, and share your data. If we make changes, we will notify you by revising the effective date at the top of this policy.
1. What Personal Information Do We Collect?
We respect the privacy of visitors to our digital properties and users of our products and services, and we are committed to protecting it through compliance with this policy. We collect personal information when you use our services and as described below.
Personal information is any information that identifies or makes an individual identifiable. The definition of personal information (used interchangeably in this Privacy Policy with the term "personal data") depends on where you reside.
We collect personal information from various sources, including online interactions on our website/app, communications via third-party sites like social media, or events where we engage with you. We may obtain and combine personal information from different sources, types of technology, and devices. Not all categories of personal information will be collected or received about every individual, depending on how you use or engage with the services.
When communicating with us via email or through forms on our services, or when you publicly share content through our services, we ask that you please do not send us any sensitive information pertaining to yourself or others.
A. Information You Provide to Us
Basic Personal Identifiers, such as name, address, email, and phone number.
Commercial Information, such as records of products or services purchased, obtained, or considered by you.
Device/Online Identifiers, such as account login information, MAC address, IP address, cookie IDs, mobile ad IDs, and social media information.
Network Activity, such as information regarding your browsing activity (e.g., length of visit, number of page views, and keystroke patterns to identify potential bot activity), click-stream data, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information.
Communications, such as emails, virtual chat logs, text messages, or other exchanges.
Content You Choose to Upload, such as text, images, audio, and video, along with the metadata associated with the files you upload.
B. Other Sources
We may also obtain data that is publicly available or from third-party sources, such as address verification services or third-party marketing database partners, to improve the accuracy of and add to what we know about our customers and prospective customers. We may combine this information with your personal information for the purposes described in this Notice. We also may collect information from other companies, organizations, or third-party partners.
2. How Do We Use Personal Information?
Purpose The Personal Information We Collect
To Create an Account and Manage Your Account, and Provide You with Our Services Contact information, including email address and password, to register with our website or app; unless you opt-out by contacting our customer service staff and deleting your account, we collect profile data, including your style preference, browsing history, and purchase history.
To Fulfill or Process Orders Identity and contact information, such as name, phone number, and shipping address, as well as financial information or payment account information, for delivery, returns, and payment operations; transaction details, such as return and refund information, and order history, to fulfill basic functions, including processing your payment and return requests, and keeping you informed of the order status and shipping logistics; personal photo information, to process and fulfill your orders; location data at an IP address-based level, to tailor your experience in terms of displaying the appropriate local website, language, or user experience; household information (family member names, date of birth, and/or age), to customize the products you purchase based on the information you provide about your family members.
To Provide Customer Service and Support, or to Provide You with Service-Related Communications Your communication history with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond to your requests and keep you updated about your account and the services; photographs you upload to our services in accordance with our Terms and Conditions to provide product advice.
To Undertake Marketing, Advertising, or Other Promotional Activities Contact information, such as email address, for email marketing purposes; non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer; data about how you engage with our services, such as browsing activity, adding items to your shopping cart, saving items, placing an order, and returns, for market research, statistical analysis, and the display of personalized advertising based on your activity on our site and inferred interests; contact and identity information, such as name, email address, and phone number, when you voluntarily enter into a competition, market survey, event, or other marketing campaigns organized by us; photographs you upload to our services in accordance with our Terms and Conditions to allow you to voluntarily show other potential customers what items may look like when purchased or worn; confirmation of whether you are a user of social media platforms with which we advertise and in circumstances where you use your social media account to log into your Aura Marks account.
To Improve Our Product or Service, or for Personalization Device information and usage data from our website or app for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency; collection of your preference data, such as 'like' records and votes on item preferences, to personalize your experience and improve product offerings. You have control over these preferences and can modify them at any time through your account settings; the display of information you choose to post on public areas of the services, for example a customer review, along with your profile photo if you have added one to your profile; cookie and tracking information (as described in Section 4 below) for purposes of improving our services and for purposes of customer analytics and marketing.
To Prevent and Investigate Fraud and Other Illegal Activities Information automatically collected from the website and app, or through the services, such as browser type, device information, operating system, and account setting information, for fraud prevention and detection and financial risk reduction; login data for fraud prevention and risk management; billing address to verify payment information.
To Comply with Legal or Compliance Requirements Transaction history and certain identity information to handle and resolve legal disputes, for regulatory investigations, and to comply with lawful requests from a competent law enforcement agency, regulatory authority, or court.
Other Purposes We may use your personal information for any other appropriate purpose disclosed to you prior to you providing us with your personal information, or which is reasonably necessary to provide the services or other related products and/or services requested.
Information You Provide About Others
The content you choose to upload to our service, including your photos, may include personal information of others. If you choose to share your photographs or other information with someone else through a feature we offer, we will use the personal information you provide (for example, the email address of the recipient) to fulfill your request and for other purposes described in this Privacy Notice. Before you upload and/or share personal information of others through our service, please ensure that you have the consent of such persons to do so.
Other Information Contained in Your Photos
When you upload your photos to our platforms, your photo content may also include related image information such as the time and the place your photo was taken, tags, and similar information stored by your image capture device.
3. Sharing Your Personal Information
We may disclose and share your personal information with trusted third-party service providers and affiliates for purposes outlined in this Policy, such as order fulfillment, customer service, and marketing.
A. Within Our Corporate Organization
The Company is part of a corporate organization that has several legal entities, business processes, management structures, and technical systems. We may share your personal information with our affiliated group of companies and, in some cases, other affiliates of our corporate group for business maintenance and personalization continuity purposes, for instance, so that you may enjoy a personalized user experience across our digital properties, to provide you with the services, or to take actions based on your requests or preferences. We impose contractual provisions on these related legal entities to limit their use of your data only for the purposes for which we collected it and to the extent necessary for such purposes, and to safeguard such data using appropriate measures.
B. Service Providers
We may share your personal information with the following types of third-party service providers as set out in the table below:
Supplier/Service Provider/Processor Services Offered
IT system and software service provider Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services.
Payment service provider Third-party payment processing services.
Marketing and advertising services Assistance in reaching potential new customers across multiple communications channels, or sharing with affiliated companies that promote our products on their websites.
Order fulfillment service provider Provision of logistics, warehousing, and distribution services, return and exchange services, and order status notification services for your purchased items.
Customer service provider Assistance with customer services and support.
Fraud prevention and information security service provider Identity verification, fraud prevention, or credit risk reduction services to protect our website or app and our business.
We impose contractual obligations on our third-party service providers to limit their use of your personal information and other data only for the purposes for which we collected it and to the extent necessary for such purposes, and to safeguard such personal information using appropriate measures.
C. To Maintain Legal and Regulatory Compliance
We have the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator, privacy commissioner, or any other legal process served on us. We also may disclose your personal information where we reasonably believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that disclosure will help us protect the rights, property, or safety of the Company or our customers.
D. Consent
With your consent, we may disclose your personal information for any purpose that a reasonable person would consider appropriate in the circumstances.
E. Corporate Transactions
We may disclose personal information to a buyer, prospective buyer, corporate affiliate, or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which personal information held by us about our services users is among the assets transferred. Such disclosure of personal information to a third party would be subject to the limitation that the information may only be used for the purposes for which the information was collected, permitted to be used, or disclosed before the transaction was completed.
4. Cookies
We and our service providers collect information about how you use our services – for example, what web or mobile pages you have viewed – to administer our services, analyze trends, generate analytics, provide a better user experience, improve our products and services, detect and prevent fraud or security incidents, and gather broad demographic information for aggregate use. Our websites, apps, and emails use pixel tags, web beacons, and similar tracking technologies (collectively referred to as "Cookies") that are created when you use our online services and are stored on your computer or mobile device.
Cookies help us offer convenient features like storing the contents of your shopping cart until you are ready to check out, remembering your login and account settings, recognizing your browser when you visit, customizing your current and future visits, and providing you with information about products that interest you. Cookies help us personalize your experience and save time during checkout. We also use the information we collect to compile statistics about our visitors and their use of our site to monitor site traffic, develop marketing programs, and improve our website design and content.
We use information collected by third-party service providers using cookies to analyze data, improve services, and understand user activity. Our service providers may show advertisements on other websites, but only for purposes of improving user experience and based on your preferences as reflected in your activity on our services.
We use the following types of cookies on our services:
Strictly Necessary Cookies: These cookies are essential because they enable you to use our services. For example, strictly necessary cookies allow you to access secure areas on our services. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our services to work, and they cannot be disabled.
Functional Cookies: We use functional cookies to remember your choices so we can tailor our services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our services. While these cookies can be disabled, this may result in less functionality during your use of our services.
Performance or Analytics Cookies: These cookies collect passive information about how you use our services, including webpages you visit and links you click. We use the information collected by such cookies to improve and optimize our services. You can disable these cookies.
Advertising or Targeting Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our third-party advertising partners may use these cookies to identify your interests and deliver relevant advertising on other sites. You may disable the use of these cookies.
You have several options to manage cookies and trackers. If you don't want our websites and apps to collect information using these technologies, you can change your web browser settings to reject cookies from the site or to alert you before a cookie is placed on your computer. Each browser is different, so you should check your browser's "Help" menu to learn how to change these preferences. Please note that cookie and tracker-based opt-out options only apply to the specific computer and browser on which the opt-out cookie is applied. If you clear cookies from your device or switch to a different browser, your opt-out will no longer be valid, and you will need to opt out again where you want your choices to apply. If you accept a cookie or tracker, you can delete it at any time through your web browser. If you choose not to accept cookies or trackers used for analytics and site functionality, you will not be able to enjoy all the features available to our registered users.
5. Data Retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law or defined in an agreement. We will also retain usage data for internal analysis or to strengthen the security or improve the functionality of our website.
6. Security Precautions
We implement appropriate physical, electronic, and administrative safeguards, such as encryption, firewalls, and secure servers, to protect your personal information. Our security measures include reasonable physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information.
However, the Internet is not an absolutely secure environment. Please note that no security system is impenetrable, and we cannot guarantee the absolute security of your information. We strongly recommend that you use a secure method and use a complex password to help you secure your account. As per our Terms and Conditions, you are not permitted to share your password with others and we strongly advise you not to re-use passwords on our services that you use on other sites or apps, as doing so increases the likelihood of your being the victim of a credential stuffing attack or other malicious cyber behavior.
If you feel that the security of your account or personal data has been compromised, please contact us immediately as otherwise described in the "Contact Us" section below.
7. Your Rights
7.1 Right to Access
You have the right to obtain confirmation as to whether or not your personal data is being processed, and, if so, access to the personal data and information about its processing.
7.2 Right to Rectification
You have the right to request the correction of inaccurate personal data concerning you.
7.3 Right to Erasure
You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
7.4 Right to Restriction of Processing
You have the right to request the restriction of processing your personal data under certain conditions.
7.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller without hindrance.
7.6 Right to Object
You have the right to object, on grounds relating to your particular situation, to the processing of your personal data, including profiling, unless we have compelling legitimate grounds for the processing.
7.7 Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
For the security of your personal information, we cannot respond to a request to access or delete information unless we are able to both verify your identity or authority to make the request and confirm the personal information relates to you and/or your household. If you have an account on any of our websites and apps, we may verify your identity by having you log in to your account. If you do not have an account on our websites and apps, we will attempt to verify your request by asking you to provide identifying information that we will match to information in our files. We will only use that information for the purpose of verifying your identity or another's authority to make the request. You can also designate an authorized agent to make a request on your behalf. Your agent will need to provide a Power of Attorney authorizing the agent to act on your behalf or will need to complete the same verification procedures that would be required for a request submitted by you directly and provide information that allows us to verify your authorization. If you would like to appeal a decision related to a request to exercise your rights under this Supplemental Notice, please contact us at the email address provided below.
Effective Date: July 10, 2025
Policy Modifications
Aura Marks may update this policy from time to time to reflect changes in how we collect, process, and share your data. If we make changes, we will notify you by revising the effective date at the top of this policy.
1. What Personal Information Do We Collect?
We respect the privacy of visitors to our digital properties and users of our products and services, and we are committed to protecting it through compliance with this policy. We collect personal information when you use our services and as described below.
Personal information is any information that identifies or makes an individual identifiable. The definition of personal information (used interchangeably in this Privacy Policy with the term "personal data") depends on where you reside.
We collect personal information from various sources, including online interactions on our website/app, communications via third-party sites like social media, or events where we engage with you. We may obtain and combine personal information from different sources, types of technology, and devices. Not all categories of personal information will be collected or received about every individual, depending on how you use or engage with the services.
When communicating with us via email or through forms on our services, or when you publicly share content through our services, we ask that you please do not send us any sensitive information pertaining to yourself or others.
A. Information You Provide to Us
Basic Personal Identifiers, such as name, address, email, and phone number.
Commercial Information, such as records of products or services purchased, obtained, or considered by you.
Device/Online Identifiers, such as account login information, MAC address, IP address, cookie IDs, mobile ad IDs, and social media information.
Network Activity, such as information regarding your browsing activity (e.g., length of visit, number of page views, and keystroke patterns to identify potential bot activity), click-stream data, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information.
Communications, such as emails, virtual chat logs, text messages, or other exchanges.
Content You Choose to Upload, such as text, images, audio, and video, along with the metadata associated with the files you upload.
B. Other Sources
We may also obtain data that is publicly available or from third-party sources, such as address verification services or third-party marketing database partners, to improve the accuracy of and add to what we know about our customers and prospective customers. We may combine this information with your personal information for the purposes described in this Notice. We also may collect information from other companies, organizations, or third-party partners.
2. How Do We Use Personal Information?
Purpose The Personal Information We Collect
To Create an Account and Manage Your Account, and Provide You with Our Services Contact information, including email address and password, to register with our website or app; unless you opt-out by contacting our customer service staff and deleting your account, we collect profile data, including your style preference, browsing history, and purchase history.
To Fulfill or Process Orders Identity and contact information, such as name, phone number, and shipping address, as well as financial information or payment account information, for delivery, returns, and payment operations; transaction details, such as return and refund information, and order history, to fulfill basic functions, including processing your payment and return requests, and keeping you informed of the order status and shipping logistics; personal photo information, to process and fulfill your orders; location data at an IP address-based level, to tailor your experience in terms of displaying the appropriate local website, language, or user experience; household information (family member names, date of birth, and/or age), to customize the products you purchase based on the information you provide about your family members.
To Provide Customer Service and Support, or to Provide You with Service-Related Communications Your communication history with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond to your requests and keep you updated about your account and the services; photographs you upload to our services in accordance with our Terms and Conditions to provide product advice.
To Undertake Marketing, Advertising, or Other Promotional Activities Contact information, such as email address, for email marketing purposes; non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer; data about how you engage with our services, such as browsing activity, adding items to your shopping cart, saving items, placing an order, and returns, for market research, statistical analysis, and the display of personalized advertising based on your activity on our site and inferred interests; contact and identity information, such as name, email address, and phone number, when you voluntarily enter into a competition, market survey, event, or other marketing campaigns organized by us; photographs you upload to our services in accordance with our Terms and Conditions to allow you to voluntarily show other potential customers what items may look like when purchased or worn; confirmation of whether you are a user of social media platforms with which we advertise and in circumstances where you use your social media account to log into your Aura Marks account.
To Improve Our Product or Service, or for Personalization Device information and usage data from our website or app for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency; collection of your preference data, such as 'like' records and votes on item preferences, to personalize your experience and improve product offerings. You have control over these preferences and can modify them at any time through your account settings; the display of information you choose to post on public areas of the services, for example a customer review, along with your profile photo if you have added one to your profile; cookie and tracking information (as described in Section 4 below) for purposes of improving our services and for purposes of customer analytics and marketing.
To Prevent and Investigate Fraud and Other Illegal Activities Information automatically collected from the website and app, or through the services, such as browser type, device information, operating system, and account setting information, for fraud prevention and detection and financial risk reduction; login data for fraud prevention and risk management; billing address to verify payment information.
To Comply with Legal or Compliance Requirements Transaction history and certain identity information to handle and resolve legal disputes, for regulatory investigations, and to comply with lawful requests from a competent law enforcement agency, regulatory authority, or court.
Other Purposes We may use your personal information for any other appropriate purpose disclosed to you prior to you providing us with your personal information, or which is reasonably necessary to provide the services or other related products and/or services requested.
Information You Provide About Others
The content you choose to upload to our service, including your photos, may include personal information of others. If you choose to share your photographs or other information with someone else through a feature we offer, we will use the personal information you provide (for example, the email address of the recipient) to fulfill your request and for other purposes described in this Privacy Notice. Before you upload and/or share personal information of others through our service, please ensure that you have the consent of such persons to do so.
Other Information Contained in Your Photos
When you upload your photos to our platforms, your photo content may also include related image information such as the time and the place your photo was taken, tags, and similar information stored by your image capture device.
3. Sharing Your Personal Information
We may disclose and share your personal information with trusted third-party service providers and affiliates for purposes outlined in this Policy, such as order fulfillment, customer service, and marketing.
A. Within Our Corporate Organization
The Company is part of a corporate organization that has several legal entities, business processes, management structures, and technical systems. We may share your personal information with our affiliated group of companies and, in some cases, other affiliates of our corporate group for business maintenance and personalization continuity purposes, for instance, so that you may enjoy a personalized user experience across our digital properties, to provide you with the services, or to take actions based on your requests or preferences. We impose contractual provisions on these related legal entities to limit their use of your data only for the purposes for which we collected it and to the extent necessary for such purposes, and to safeguard such data using appropriate measures.
B. Service Providers
We may share your personal information with the following types of third-party service providers as set out in the table below:
Supplier/Service Provider/Processor Services Offered
IT system and software service provider Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services.
Payment service provider Third-party payment processing services.
Marketing and advertising services Assistance in reaching potential new customers across multiple communications channels, or sharing with affiliated companies that promote our products on their websites.
Order fulfillment service provider Provision of logistics, warehousing, and distribution services, return and exchange services, and order status notification services for your purchased items.
Customer service provider Assistance with customer services and support.
Fraud prevention and information security service provider Identity verification, fraud prevention, or credit risk reduction services to protect our website or app and our business.
We impose contractual obligations on our third-party service providers to limit their use of your personal information and other data only for the purposes for which we collected it and to the extent necessary for such purposes, and to safeguard such personal information using appropriate measures.
C. To Maintain Legal and Regulatory Compliance
We have the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator, privacy commissioner, or any other legal process served on us. We also may disclose your personal information where we reasonably believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that disclosure will help us protect the rights, property, or safety of the Company or our customers.
D. Consent
With your consent, we may disclose your personal information for any purpose that a reasonable person would consider appropriate in the circumstances.
E. Corporate Transactions
We may disclose personal information to a buyer, prospective buyer, corporate affiliate, or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which personal information held by us about our services users is among the assets transferred. Such disclosure of personal information to a third party would be subject to the limitation that the information may only be used for the purposes for which the information was collected, permitted to be used, or disclosed before the transaction was completed.
4. Cookies
We and our service providers collect information about how you use our services – for example, what web or mobile pages you have viewed – to administer our services, analyze trends, generate analytics, provide a better user experience, improve our products and services, detect and prevent fraud or security incidents, and gather broad demographic information for aggregate use. Our websites, apps, and emails use pixel tags, web beacons, and similar tracking technologies (collectively referred to as "Cookies") that are created when you use our online services and are stored on your computer or mobile device.
Cookies help us offer convenient features like storing the contents of your shopping cart until you are ready to check out, remembering your login and account settings, recognizing your browser when you visit, customizing your current and future visits, and providing you with information about products that interest you. Cookies help us personalize your experience and save time during checkout. We also use the information we collect to compile statistics about our visitors and their use of our site to monitor site traffic, develop marketing programs, and improve our website design and content.
We use information collected by third-party service providers using cookies to analyze data, improve services, and understand user activity. Our service providers may show advertisements on other websites, but only for purposes of improving user experience and based on your preferences as reflected in your activity on our services.
We use the following types of cookies on our services:
Strictly Necessary Cookies: These cookies are essential because they enable you to use our services. For example, strictly necessary cookies allow you to access secure areas on our services. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our services to work, and they cannot be disabled.
Functional Cookies: We use functional cookies to remember your choices so we can tailor our services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our services. While these cookies can be disabled, this may result in less functionality during your use of our services.
Performance or Analytics Cookies: These cookies collect passive information about how you use our services, including webpages you visit and links you click. We use the information collected by such cookies to improve and optimize our services. You can disable these cookies.
Advertising or Targeting Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our third-party advertising partners may use these cookies to identify your interests and deliver relevant advertising on other sites. You may disable the use of these cookies.
You have several options to manage cookies and trackers. If you don't want our websites and apps to collect information using these technologies, you can change your web browser settings to reject cookies from the site or to alert you before a cookie is placed on your computer. Each browser is different, so you should check your browser's "Help" menu to learn how to change these preferences. Please note that cookie and tracker-based opt-out options only apply to the specific computer and browser on which the opt-out cookie is applied. If you clear cookies from your device or switch to a different browser, your opt-out will no longer be valid, and you will need to opt out again where you want your choices to apply. If you accept a cookie or tracker, you can delete it at any time through your web browser. If you choose not to accept cookies or trackers used for analytics and site functionality, you will not be able to enjoy all the features available to our registered users.
5. Data Retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law or defined in an agreement. We will also retain usage data for internal analysis or to strengthen the security or improve the functionality of our website.
6. Security Precautions
We implement appropriate physical, electronic, and administrative safeguards, such as encryption, firewalls, and secure servers, to protect your personal information. Our security measures include reasonable physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information.
However, the Internet is not an absolutely secure environment. Please note that no security system is impenetrable, and we cannot guarantee the absolute security of your information. We strongly recommend that you use a secure method and use a complex password to help you secure your account. As per our Terms and Conditions, you are not permitted to share your password with others and we strongly advise you not to re-use passwords on our services that you use on other sites or apps, as doing so increases the likelihood of your being the victim of a credential stuffing attack or other malicious cyber behavior.
If you feel that the security of your account or personal data has been compromised, please contact us immediately as otherwise described in the "Contact Us" section below.
7. Your Rights
7.1 Right to Access
You have the right to obtain confirmation as to whether or not your personal data is being processed, and, if so, access to the personal data and information about its processing.
7.2 Right to Rectification
You have the right to request the correction of inaccurate personal data concerning you.
7.3 Right to Erasure
You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
7.4 Right to Restriction of Processing
You have the right to request the restriction of processing your personal data under certain conditions.
7.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller without hindrance.
7.6 Right to Object
You have the right to object, on grounds relating to your particular situation, to the processing of your personal data, including profiling, unless we have compelling legitimate grounds for the processing.
7.7 Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
For the security of your personal information, we cannot respond to a request to access or delete information unless we are able to both verify your identity or authority to make the request and confirm the personal information relates to you and/or your household. If you have an account on any of our websites and apps, we may verify your identity by having you log in to your account. If you do not have an account on our websites and apps, we will attempt to verify your request by asking you to provide identifying information that we will match to information in our files. We will only use that information for the purpose of verifying your identity or another's authority to make the request. You can also designate an authorized agent to make a request on your behalf. Your agent will need to provide a Power of Attorney authorizing the agent to act on your behalf or will need to complete the same verification procedures that would be required for a request submitted by you directly and provide information that allows us to verify your authorization. If you would like to appeal a decision related to a request to exercise your rights under this Supplemental Notice, please contact us at the email address provided below.
8. Children
Our services are not intended for children, and we do not knowingly collect personal information from children. If you are a minor, please do not attempt to fill out our forms or send us any personal information about yourself. If a minor has provided personal information to us without the consent of a parent or guardian, the parent or guardian should contact us.
9. Storage and Transfer of Your Personal Data
This Privacy Policy applies only to Australian residents. If you are a resident of another country, please refer to the CALLIE Privacy Policy and Terms of Use applicable to your jurisdiction, which can generally be found on the local version of the website or app. Please note that when you use our services, your personal information may be accessed or transferred to regions outside of Australia. These countries may have data protection laws that differ from Australian law, and the governments of these jurisdictions may have the authority to access your information under their laws. For these transfers, we rely on appropriate safeguards as permitted by applicable law and standards.
10. Third-Party Websites
Our website or app may contain links to third-party websites. This policy does not apply to those third-party websites. We recommend that you read the privacy statements of any other websites you visit, as we are not responsible for the privacy practices of those websites.
11. Your Photos
The content you upload to your account ("Your Content") may include personal information about you or others. Before uploading or sharing such content, please ensure that you have obtained the necessary consent from all individuals appearing in Your Content. We treat Your Content as confidential and will only share it with third parties strictly for the purpose of fulfilling your order and providing our services.