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When Will My Order Ship?
Orders are typically processed and shipped within 2-5 business days from the date of purchase.
How Long Does Shipping Take?
We offer worldwide shipping, with delivery times varying based on your location and selected shipping method:
Your tracking number will be provided within 3-7 days after your order has shipped. Please note that delivery times may be affected by customs clearance, weather conditions, and other unforeseen circumstances.
How Do I Cancel An Order?
Orders can be canceled within the first 12 hours after placement. Beyond this timeframe, your order may be in processing or already shipped, making cancellation impossible. We apologize for any inconvenience, as we strive to ensure prompt service for all orders.
What Is Your Return Policy?
If you encounter any issues with your order (e.g., defective items, incorrect products, or damaged packages), please contact us within 7 days of receipt. We will review your request and provide instructions for a replacement if approved. Please do not return any items until you have received guidance from our customer service team, as StarlightTail reserves the right to deny any return requests.
You will be responsible for the return shipping costs, and original shipping charges are non-refundable.
What Methods of Payment Do You Accept?
We accept the following payment methods:
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